lost password?			SECURITY FAQ DISCLAIMER BANK LOYALTY RESPONSIBLE GAMING
			If you can't find an answer to your question in the FAQ section below, please contact our Customer Support Department. Technical inquiries Active X control? What kind of hardware and software do I need to play the games? I can't see the games or some pages properly on my monitor. What can I do? I clicked on a game and nothing happened. What's wrong? My screen is showing five 2 of club. What can I do? I use AOL. Can I still play the games at Aero Player? I connect the internet via Web-TV. Can I still play the games ? What happens if I lose or forget my Password? What is Aero Player 's Personal Information Policy? Banking inquiries Active X control? More info: click here What kind of hardware and software do I need to play the games ? The only thing you need to play Aero Player's games is Flash Player 5. You can download it for free from Macromedia by simply clicking here Although you only need Macromedia's Flash Player to play our games, we recommend a Pentium computer with 64Mb of memory and the latest version of Internet Explorer (you may experience some trouble playing with versions of Internet Explorer under 5.5). The more recent your computer is, the more graphic and sound quality you will enjoy. Warning: some Netscape Communicator users and some Macintosh users may experience trouble playing Aero Player games. I can't see the games properly on my monitor. What can I do? 1. In order to see our casino games properly on your computer monitor, you must make sure that the "Screen Area" in your Display settings are set large enough. Here is how to check your screen area settings on Windows 95/98: 1) Click on the "Start" button on Windows. 2) Click on "Settings." 2) Click on "Settings." 3) Then click on "Control Panel." 4) Double-click on the "Display" icon (monitor). 5) When the Display window opens, click on the "Settings" tab. 6) Look at the "Screen Area" setting in the lower right corner of the Display window. 7) Make sure the Screen Area is set to at least 800 x 600. If your computer will allow it, we recommend a Screen Area setting of 1024 x 768, or higher. The larger the screen area setting, the more you will be able to see on one page. 2. You may experience trouble sending data using our online forms if you are connecting through a proxy. If so, please contact your network administrator. 3. Please check your cookies settings. The upper level of security will prevent you from playing Aero Player's games. How to Check and Change Your Cookies Settings: Internet Explorer 6.x a. In Internet Explorer, click Internet Options on the Tools menu b. Click the Privacy tab and position the slider to any position below 'Very high' c. Click OK. Because this site uses pop-ups, all pop-up blockers must be disabled. Please check that your antivirus software and web browser are set to allow pop ups. To disable the pop-up blocker: - Open Internet Explorer - Select “Internet option” from the “Tools” menu - Click on the “Privacy” tab - Click to clear the “Block pop-ups” box - Click “OK” or “Apply” I clicked on a game and nothing happened. What's wrong? Check if you have Macromedia FLASH player installed on your computer (version 5 or higher), if you don’t have it, you may download it from the following address: click. Flash games take a little time to load. If you are using a 56 Kbs modem, the games should load in about 1 to 2 minutes the first time you play depending on which game you play(estimates of loading times are available during loading). If your screen is showing five 2 of clubs If your screen is showing up five 2 of clubs it means that a network problem occurred. Therefore your computer did not receive the correct info concerning the card drawn. Please note that the draw still would have completed properlyon our server. If a game is not finished when a network cut off occurs, then, when logging in again, the player get his/her hand back. If a game is finished and a network cut off occurs, when he/she logs-in again, the result of the hand is displayed in the game history section ("Game History "button under the "Demo" button at each game), with cards dealt, wagers, winnings, and current credits. (The wagers are debited and the winnings credited according to the draws made on our servers). Note : The play for free section doesn't have the Game History function I use AOL. Can I still play the games at Aero Player ? If you access the Internet via AOL, you may experience problems when playing our games. I have Web-TV. Can I still play the games? Unfortunately, due to technical incompatibilities, we cannot guarantee connectivity with Web-tv sets. What happens if I lose or forget my Password? If you lose your Password, you will need to contact us and prove to us that you are the owner of the account. We will need to know your account history and various account details, including your account security phrase. We will investigate, and reset your Password and notify you by email. What is Aero Player's Personal Information Policy ? At Aero Player, our Players' privacy and security is of the utmost importance. We make sure that all personal information is protected and secure. All Players' confidential information, including account data, personal data, and game data are encrypted using state-of-the-art encryption techniques. All Player account and game information is kept strictly confidential, and kept only on our secure servers. Financial information is processed over secure encrypted connections, using only internationally recognized banks. Aero Player will collect information from only those customers who explicitly request to create an account in our Casino, and we require only enough information to verify the identity and age of our customers. The information is used for the purposes of operating our gaming services and for keeping our Players informed of new game developments and new casino promotions. We will never disclose customer information to any third party other than as required for the processing of financial transactions.